Shipping

US Domestic Shipping Guidelines

At DEROG ART GALLERY, we understand the importance of ensuring your artwork arrives safely and securely. To provide a seamless shipping experience, we have established the following guidelines for domestic shipments within the United States:
1. Packaging and Handling:

  • All artwork will be meticulously packed and handled with utmost care, using appropriate padding and protective materials.

  • All pieces are given extra attention, ensuring they are securely packaged to prevent damage.

2. Shipping Methods:

  • We offer a variety of shipping methods, including standard ground shipping, expedited shipping, and overnight delivery.

  • When selecting a shipping method, please consider your timeline and preferences.

3. Tracking and Notifications:

  • We provide tracking numbers for all shipments, allowing you to monitor the progress of your artwork's delivery.

  • You will receive periodic updates and notifications regarding the status of your shipment.

4. Delivery Confirmation:

  • Upon delivery, please inspect the artwork carefully before signing the delivery receipt.

  • If you notice any signs of damage or mishandling, please contact us immediately.

International Shipping Guidelines

We appreciate the global reach and diverse clientele that DEROG ART GALLERY attracts. To ensure a smooth international shipping process, we have outlined the following guidelines:
1. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or import fees associated with the shipment.

  • We recommend researching your country's specific requirements to avoid any unexpected charges upon delivery.

2. Shipping Methods:

  • Our international shipping options include air freight, courier services, and specialized art shipping companies.

  • The choice of shipping method depends on the artwork's size, weight, destination, and any customs regulations.

3. Packaging and Handling:

  • Your artwork will be professionally packed and crated to ensure its safety during international transit.

  • We use durable materials and custom crates designed to withstand the rigors of long-distance shipping.

4. Transit Time and Tracking:

  • International shipping may take longer than domestic shipments due to customs clearance and longer distance.

  • We provide tracking numbers for international shipments, allowing you to stay informed about your artwork's whereabouts during transit.

5. Customs Documentation:

  • We will assist you in completing the necessary customs documentation, including commercial invoices or certificates of authenticity, as required by your country's customs regulations.

DEROG ART GALLERY strives to make the shipping experience as seamless as possible, with a strong focus on ensuring the safe delivery of your precious artwork. For additional information or specific inquiries regarding shipping, please contact our dedicated customer service department, and we will be delighted to assist you.

Returns


Dear Valued Customers,
We would like to inform you about our guidelines regarding return costs, timeframes for returns, and our policy on returns and exchanges for art pieces. At DEROG ART GALLERY, we strive to provide the best possible experience to our clients, ensuring satisfaction with their art purchases. Please read the following guidelines carefully to understand our procedures.


Return Cost:
If you wish to return an art piece, we understand that circumstances may change, and your taste may evolve over time. To accommodate this, DEROG ART GALLERY offers a return cost policy. Please note that return shipping costs will be the responsibility of the customer. By taking care of the return shipping, you have more control over the process and can select a carrier that suits your needs.
30 Days to Return:
We offer a generous return timeframe of 30 days from the date of purchase. This gives you ample opportunity to evaluate your new art piece in your personal space and determine if it truly fits your aesthetic vision. If, within this period, you decide that the art piece doesn't meet your expectations, you're welcome to initiate a return.
Returns and Exchanges for Art Pieces:
DEROG ART GALLERY understands that art is a deeply personal experience, and individual tastes can vary. Thus, we want to ensure your utmost satisfaction with your art piece. If you decide to return or exchange an art piece, please follow the guidelines below:
1. Contact our Customer Service: Notify our friendly customer service team within the 30-day return period either by phone or email. They will guide you through the process and provide the necessary information for returning or exchanging the art piece.
2. Art Piece Condition: The returned art piece must be in its original condition, with no signs of damage or wear. Please ensure that the artwork is securely packaged to prevent any potential damage during return shipping. We recommend using the original packaging whenever possible.
3. Return Authorization: A return authorization will be issued to you, containing the necessary instructions for returning the art piece. This will include the address where the item should be shipped. Please follow the instructions carefully to facilitate a smooth return or exchange process.
4. Refund or Exchange: Once the returned art piece is received and inspected by our team, we will process your refund promptly or assist you in exchanging the artwork for another piece if preferred. Refunds will be credited using the original payment method, and exchanges will be processed based on the availability of your desired replacement piece.
Please note that any art pieces purchased during our exhibitions, auctions, or through limited-time promotions may have different return guidelines. Such guidelines will be clearly communicated during the purchase process.
At DEROG ART GALLERY, we value your satisfaction and strive to make the process of returning or exchanging art pieces as effortless as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer service team.
Sincerely,
DEROG ART GALLERY